Conditions of Sale
Terms & Conditions
These terms outline the rules and regulations for the use of our website and ordering service.
1. General Ordering & Availability
Acceptance: By placing an order, you agree to these Terms and Conditions.
Order Confirmation: Orders are not accepted until you receive an electronic confirmation from us.
Availability: All orders are subject to availability. If an item is unavailable after ordering, we will contact you to arrange a substitute or refund.
Pricing: Prices are as listed on the website at the time of order and include applicable taxes. We reserve the right to change prices at any time.
2. Payment
Authorization: All payments are subject to authorization by the card issuer/payment provider.
3. Delivery & Collection
Delivery Area: Delivery is only available in Queen's Park, Kensal Rise, Willesden, Maida Vale and Notting Hill. Orders outside this zone may be cancelled and refunded.
Delivery Times: Delivery times are estimates only. While we strive to meet them, we are not liable for delays caused by traffic, weather, or other unforeseen circumstances.
Incorrect Information: You are responsible for providing accurate delivery or collection details. We are not liable for non-delivery due to incorrect address information.
4. Cancellations & Refunds
Customer Cancellation: Due to the perishable nature of food, cancellations are typically only accepted up to 12 hours before the order is due for delivery. Call us immediately if you need to cancel.
Refunds: If you receive a substandard or incorrect order, please contact us immediately. Refunds or replacements will be processed at our discretion following review of the complaint.
5. Allergens & Dietary Information
Risk Assumption: It is your responsibility to check the allergen information listed on our website, or to contact us directly before placing an order.
Cross-Contamination: We prepare food in a kitchen where allergens are present. While we take precautions, we cannot guarantee a complete absence of cross-contamination for any allergen.
Privacy Policy
This policy explains how we collect, use, and protect your personal information when you use our website to place a takeaway order.
1. Information We Collect
We collect the following personal data to process and fulfill your orders:
Identity and Contact Data: Your name, email address, phone number, and delivery address.
Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
Payment Data: We collect payment card details (card number, expiry date, CVC/CVV) when you make a purchase. Note: This data is generally processed by a third-party payment processor (e.g., Stripe, PayPal), and we do not store full card details on our servers.
2. How We Use Your Information
We use your personal data for the following essential purposes:
Fulfilling Your Order: To process your payment, prepare your food, and deliver the order to your specified address.
Communication: To send order confirmations, updates about your order status, and to contact you if there is an issue with your order.
Customer Service: To manage accounts, resolve disputes, and provide customer support.
Marketing (Optional): If you opt-in, we may use your email address to send you promotional offers or updates about our menu. We may also track behaviours for marketing and advertising purposes. You can opt-out at any time.
3. Sharing Your Information
We only share your information with trusted third parties necessary to run our business:
Payment Processors: To securely handle payment transactions (e.g., to authorize and process your credit card payment).
Delivery Personnel/Services: We share your name, phone number, and delivery address with our drivers or external delivery partners to complete the delivery.
Legal Requirements: Where required by law, we may disclose your information to law enforcement or regulatory bodies.
4. Data Security
We use industry-standard security measures (such as SSL encryption) to protect the personal information submitted to us, both during transmission and once we receive it.
As mentioned, full payment card details are handled by secure, compliant payment processors and are generally not stored directly on our servers.
5. Your Rights
You have the right to request access to the personal data we hold about you and request that we correct any inaccurate information. You may also request that we delete your personal data, subject to legal limitations (e.g., we must keep transaction records for tax purposes).
6. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: hello@rotisse.co.uk
Delivery and Collection
Delivery is only available in Queen's Park, Kensal Rise, Willesden and Notting Hill. Orders outside this zone may be cancelled and refunded.
Delivery is between 6.30 and 7.30 approximately. Collection is between 6.00pm and 7.00pm from NW6 7BJ. The entrance is in the car park next to the Christ Church (what3words ///mule.spoke.able.)
Delivery times are estimates only. While we strive to meet them, we are not liable for delays caused by traffic, weather, or other unforeseen circumstances.